This page gives you information about our policies regarding the collection, use and disclosure of Personal Data when you use Our Services.

We will only use your name and information relating to you as stated in the following Privacy Policy. We will only collect the information we need and we will only collect information that is relevant to the transaction between us and you.

We will only store your privacy information as long as it is required by law or as long as the information is still relevant to the purpose for which the information was collected.

You can visit our Platform (As explained in the Terms & Conditions) and explore it without having to provide personal information. During your visit to our site, your identity will be maintained and we will not be able to identify you unless you have an account on our site and log in using your username and password.


When you create a TIKETKU account, or provide your personal information through the Platform, the personal information we collect may include:

  • Full name
  • Identity number
  • Email address
  • Phone number
  • Date of Birth
  • Gender
  • etc

You must submit to us, our official agents or on the Platform, information that is accurate, complete and not misleading. You must keep it updated and inform us if there are any changes (more information below). We reserve the right to request documentation to verify the information you provide.

We will only be able to collect your personal information if you voluntarily submit information to us. If you choose not to send your personal information to us or later withdraw the agreement using your personal information, that may cause us to be unable to provide you with our services. You can access and update the personal information you provide to us at any time as described below.


The personal information we collect from you may be used, or shared with third parties (including related companies, third party service providers, and third party sellers), for some or all of the following purposes:

  • To facilitate the use of the Service (as defined in the Terms & Conditions) and/or access to the Platform;
  • To process orders that you send through the Platform to third-party sellers. Payments for products that you make through the Platform, whether third-party sellers, will be processed by our agents;
  • To ship products that have been purchased through the Platform, which are sold by third-party sellers. We may pass your personal information to third parties in the context of shipping the product to you (for example for our couriers or suppliers), whether the product is sold through the Platform by TIKETKU or a third party seller;
  • To provide product shipping information to you, whether sold through the Platform by TIKETKU or third-party sellers, and for consumer support needs;
  • To compare information, and verify it with third parties in order to ensure the accuracy of information.
  • Next, we will use the information you provide to manage your account; verify and conduct financial transactions in relation to payments that you make online; audit data downloads from the Platform; updating the layout and/or content of the Platform pages and adjusting them for users; identifying visitors on the Platform; conduct research on the demographics and behavior of our users; provide information that we think might be useful to you or that you have requested from us, including information about our products and services or third party sellers, in case if you have no objection to being contacted for this purpose;
  • When you register using your TIKETKU account or provide us with your personal information through the Platform, we will also use your personal information to send marketing and / or promotional material about our products and services or third party sellers from time to time. You can stop subscribing and receive marketing information at any time by using the unsubscribe function in electronic marketing materials. We may use your contact information to send newsletters from us and from companies related to us; and
  • In certain circumstances, TIKETKU may need to disclose personal information, such as when there is a credible reason that disclosure is needed to prevent threats to life or health, for law enforcement purposes, or to request compliance with relevant legal and regulatory requirements.
  • TIKETKU may use your personal information with third parties and our affiliates for the above purposes, in particular, completing transactions with you, managing your account and our relationship with you, in the context of marketing and fulfilling legal or regulatory requirements and requests deemed necessary by TIKETKU. In this case, we strive to ensure that third parties and our affiliates keep your personal information safe from unauthorized access, collection, use, disclosure, or similar risks and store your personal information as long as your personal information is needed for the purposes mentioned above .
  • In disclosing or transferring your personal information to third parties and our affiliates located overseas. TIKETKU takes steps to ensure that local jurisdictions have personal information protection standards.
  • TIKETKU is not involved in the business of buying and selling customer personal information to third parties.



You can communicate your objections to the continued use and/or disclosure of your personal information for the purpose and in the above manner at any time by contacting us at our email address below.

Please note that if you express your objection to use and/or disclose your personal information for the purpose and in the manner we stated above, depending on the nature of your objection, we may not be able to provide our products or services to you or make any agreement we have with you. In this case our legal rights and remedies have been written.


TIKETKU ensures that all information collected is safely stored. We protect your personal information by:

  • Restrict access to personal information
  • Following advances in security technology to prevent unauthorized computer access
  • Safely removes your personal information when it is no longer being used for legal or business purposes.

TIKETKU uses 256-bit and 2048-bit SSL (secure socket layer) encryption technology when processing your financial details. The encryption technology that TIKETKU uses is a security standard in the industry.

If you believe that your privacy has been violated by TIKETKU, please contact us at our e-mail address below.

Your password is the key to enter your account. Please use unique numbers, letters and special characters, and do not share your TIKETKU password with anyone. If you share your password with others, you will be responsible for all actions and consequences taken on behalf of your account. If you lose control of your password, you may lose control of your personal information and other information that is submitted to TIKETKU. You may also be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason or if you have a reliable reason that your password has been compromised, you must immediately contact us and change your password. You are reminded to always sign out/exit your account and close the browser when you finish using a shared computer.


TIKETKU or our authorized service providers may use cookies, web beacons, and other similar technologies to store information in order to give you a better, faster, more secure and personalized experience when you use the Service and/or access the Platform.

When you visit TIKETKU, our company servers and our subsidiaries will automatically save information that your browser visits a website. This data might include:

  • Your computer's IP address
  • Browser type
  • The webpage you visited before you came to our platform
  • The pages in the Platform you are visiting
  • Time spent on the page, items and information sought on the Platform, access time and date, and other statistics.

This information is collected for analysis and evaluation to help us improve the Platform along with the services and products we provide.

Cookies are small text files (usually consisting of letters and numbers) that are placed in the browser or device memory when you visit a website or view a message. Cookies allow us to recognize certain devices or browsers and help us personalize content that suits your interests faster, and to make our Services and Platform more convenient and useful to you.


Spam, Spyware or viruses are not allowed on the Platform. Please set and maintain your communication preferences so that we can send the communication as you wish. You do not have permission or are not allowed to add other users (even users who have purchased items from you) to your mailing list (email or physical mail) without their consent. You may not send messages containing spam, spyware or viruses through the Platform. If you want to report a suspicious message, please contact us at our email address below.


TIKETKU can periodically review the adequacy of this Privacy Policy. We reserve the right to modify and change the privacy policy at any time. Any changes to this policy will be published on the Platform.


If you choose to visit TIKETKU, in your visit there are privacy issues, subject to these provisions and Terms of Use, including damage restrictions, dispute resolution, and the application of Indonesian law. If you have concerns about privacy at TIKETKU, please contact us with a comprehensive description, and we will try to overcome it. Changes to our business processes constantly occur, and the Privacy Notice and Terms of Use will change as well. We can send reminders e-mails periodically to inform us of our conditions, but you should check our website regularly to see the latest changes. Unless stated otherwise, our Privacy Notice currently applies to all information we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices by making them less protective of customer information collected in the past without the consent of affected customers.


You understand and agree that TIKETKU has the right to disclose your Personal Information in any Legislation, Government, Tax, Law Enforcement or Government or Related Rights Owner, If TIKETKU has reasonable reasons that can be trusted that the disclosure of your Personal Information is required for any liability , as a requirement or arrangement, whether voluntary or mandatory, as a result of the order, inspection and/or request of the Related Party. To the extent permitted by applicable law, in this case you agree not to make any demands on TIKETKU for the disclosure of your Personal Information.


If you wish to withdraw your consent in the use of personal information, request access and/or correction of your personal information, have questions, comments or problems, or need assistance regarding technical or cookie-related matters, please do not hesitate to contact us (and Our Data Protection Officer) at [email protected]